1. Introduction

At MVNG FRWD SOLAR SOLUTIONS, we strive to provide reliable and efficient shipping for all our solar energy products. This Shipping Policy outlines how we handle shipping, including delivery times, costs, and other important information.

2. Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on location and shipping method selected:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: 1-2 business days

Please note that delivery delays can occasionally occur.

4. Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes

MVNG FRWD SOLAR SOLUTIONS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

MVNG FRWD SOLAR SOLUTIONS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

7. International Shipping Policy

We currently ship only within South Africa. We are working to expand our shipping capabilities to international destinations in the future.

8. Changes to This Shipping Policy

We may update our Shipping Policy from time to time. We will notify you of any changes by posting the new Shipping Policy on this page and updating the “Last Updated” date. You are advised to review this Shipping Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us:

MVNG FRWD SOLAR SOLUTIONS

Email: orders@mvngfrwdsolar.com

Phone: +27 69 750 1769

Last Updated: 06 July 2024

Thank you for choosing MVNG FRWD SOLAR SOLUTIONS. We are committed to providing you with the best possible service and support.