1. Introduction

At MVNG FRWD SOLAR SOLUTIONS, we are committed to providing high-quality solar energy products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

2. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

4. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Non-Returnable Items

Certain items cannot be returned, including:

• Custom-made or personalized products.
• Items that have been installed or used.
• Clearance items.

6. Exchanges

If you need to exchange an item for the same product due to it being defective or damaged, please contact us. We will send you a replacement once we receive the defective item.

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

MVNG FRWD SOLAR SOLUTIONS

Email: orders@mvngfrwdsolar.com

Phone: +27 69 750 1769

Thank you for shopping with MVNG FRWD SOLAR SOLUTIONS. We value your business and are committed to your satisfaction.